Starts on delivery.
Your pre-order wait does not use any warranty time.
Warranty & aftercare
Two years of cover. Real people after it.
Flowie includes a two-year warranty from delivery, backed by seven-day-a-week human support and practical aftercare.
Get support→flowieAdd image in Shopify
Included cover2years
Flowie supportHere when needed
24 monthsFrom delivery
7 daysHuman support
Within 24hExpected reply
Our promise
A warranty written
for humans.
Your included warranty lasts for 24 months from delivery. If an eligible manufacturing fault appears during normal domestic use, we’ll help put it right.
No repair charge.
Assessment, reasonable collection and repair are covered for an accepted claim.
Support after checkout.
Human help seven days a week, with a reply expected within 24 hours.
Always protected.
This warranty adds to your statutory rights. It never replaces them.
Clear cover
Covered.
Not covered.
Choose a side to see the important details in plain English.
- 01Cooling system faultsA manufacturing defect preventing cooling as designed.✓
- 02Electrical or controlsEligible failures affecting controls, display, remote or normal operation.✓
- 03Parts and workmanshipDefects in materials, assembly or included components.✓
- 04Collection and assessmentReasonable costs for an accepted warranty claim.✓
- 01Accidental or cosmetic damageDrops, impacts, liquid ingress, scratches or dents after delivery.×
- 02Misuse or unsuitable conditionsDamage caused by use, voltage or storage contrary to the final manual.×
- 03Unauthorised dismantlingDamage caused by opening sealed systems or unapproved repairs.×
- 04Routine care and wearCleaning, filters, drainage, ordinary wear and consumables.×
If something goes wrong
A clear route
to a resolution.
Each step is separate and easy to follow, so you always know what happens next.
Speak to a person.
Share your order number, serial number and a clear description of the problem.
Reply expected within 24 hoursTry the sensible checks.
We’ll guide safe troubleshooting. Photos or a short video may help.
No unnecessary collectionRepair or replace.
For an eligible claim, we arrange the appropriate repair or replacement.
Collection arranged when neededFlowie aftercare
Better care.
Better cooling.
Useful guidance for the first warm day, every summer after it and the months Flowie is stored away.
Start cool, not complicated.
Position Flowie securely, fit the exhaust route and let it settle upright before first use.
Ask for setup help →Protect the airflow.
Keep the air path clear, check filters regularly and avoid tight hose bends.
Troubleshoot cooling →Connection help.
Get human guidance with Wi-Fi pairing, the app, timer and remote.
Get control help →Ready for next summer.
Drain as instructed, clean and dry the unit, then store it upright and protected.
Ask about storage →Good to knowFollow the final Flowie manual first.
It will contain the exact cleaning, drainage, setup and safety instructions for your unit.
Real support
Seven days
a week.
Setup question or warranty claim—you’ll hear from a real member of the Flowie team.
Expected responseWithin 24 hours
returns@flowie.co.ukGood to know
Warranty,
answered.
Your two-year Flowie warranty begins on delivery—not when you place your pre-order.
Your order number or proof of purchase, serial number if available, and a clear description. Photos or a short video can help.
There is no collection charge for an eligible warranty fault. Wait for Flowie to provide transport and packing instructions.
We assess the fault and arrange an appropriate repair or replacement. If neither is appropriate, we explain the next available remedy.
The warranty covers eligible product defects, not accidental damage, misuse or cosmetic wear. Contact us and we will explain available support.
Do not open the casing or sealed refrigerant system. Contact us first for safe guidance.
No. The Flowie warranty is additional to your statutory consumer rights and does not restrict them.
Manufacturing defects affecting accessories supplied with Flowie are included. Ordinary wear, loss and accidental damage are not.
§Your statutory rights
This warranty adds protection. It does not take any away.
Goods must be as described, of satisfactory quality and fit for purpose. Nothing here restricts your rights or remedies under applicable consumer law.
Warranty providerFLOWIE COOLING LTD
Flat 15, 144 East Street
Epsom, Surrey
KT17 1EY
United Kingdom
Scope24 months from delivery
For Flowie products supplied by us for normal domestic use in the UK. Proof of purchase may be requested.
Warranty & aftercare
Two years of cover. Real people after it.
Flowie includes a two-year warranty from delivery, backed by seven-day-a-week human support and practical aftercare for every season.
0124 monthsFrom delivery
027 daysHuman support
03Within 24hExpected reply
Flowie cover2yearsIncluded
flowieAdd product image in Shopify
Aftercare teamHere when you need us
Our promise
A warranty written
for humans.
Your included Flowie warranty lasts for 24 months from delivery. If an eligible manufacturing fault appears during normal domestic use, we’ll help diagnose it and arrange the appropriate next step.
It starts when Flowie arrives.
Your pre-order wait does not use up a day of warranty cover.
No collection or repair charge.
We cover the reasonable costs of assessing and resolving an eligible warranty fault.
Support does not end at checkout.
Speak to a person seven days a week, with a response expected within 24 hours.
Always protected.
The Flowie warranty is additional to—and never replaces—your statutory consumer rights.
Clear cover
What’s covered.
What isn’t.
No dense policy maze. Choose a side to see the important details in plain English.
- 01Cooling system faultsA manufacturing defect preventing the unit from cooling as designed.Covered
- 02Electrical or control faultsEligible failures affecting controls, display, supplied remote or normal operation.Covered
- 03Parts and workmanshipDefects in materials, assembly or included components present through manufacture.Covered
- 04Collection and assessmentReasonable transport, inspection and repair costs for an accepted claim.Covered
- 01Accidental or cosmetic damageDrops, impacts, liquid ingress, scratches or dents arising after delivery.Not covered
- 02Misuse or unsuitable conditionsDamage caused by use, installation, voltage or storage contrary to the final manual.Not covered
- 03Unauthorised dismantlingDamage caused by opening sealed systems or repairs not approved by Flowie.Not covered
- 04Routine care and wearCleaning, filters, drainage, ordinary cosmetic wear and consumable items.Not covered
If something goes wrong
From problem
to a clear plan.
We start with the simplest useful step. You’ll know who is helping, what we need and what happens next.
Speak to a person.
Share your order number, serial number and a clear description of what Flowie is doing.
Reply expected within 24 hoursStart with the sensible checks.
We’ll guide you through safe troubleshooting. Photos or a short video may help us identify the fault.
No unnecessary collectionRepair or replace.
For an eligible claim, we’ll arrange the appropriate repair or replacement without charge.
Collection arranged when neededFlowie aftercare
Better care.
Better cooling.
Simple, useful guidance for the first warm day, every summer after it and the months Flowie is stored away.
Start cool, not complicated.
Position the unit securely, fit the exhaust route and let Flowie settle upright before first use.
Ask for setup help →Protect the airflow.
Keep the air path clear, check filters regularly and avoid tight bends in the exhaust hose.
Troubleshoot cooling →Connection help from a human.
We can help with Wi-Fi pairing, app control, timer settings and the supplied remote.
Get control help →Store it ready for next summer.
Drain as instructed, clean and dry the unit, then store it upright in a protected, dry place.
Ask about storage →Good to knowRoutine maintenance is simple—but it matters.
The final user manual will contain the product-specific cleaning, drainage, setup and safety instructions. Follow that manual first.
Real support
Seven days
a week.
Whether it is a setup question or a warranty claim, you’ll hear from a real member of the Flowie team.
Expected responseWithin 24 hours
returns@flowie.co.uk
✓ Human replies✓ Clear next steps✓ Safe troubleshooting
Good to know
Warranty, answered.
Your two-year Flowie warranty begins on the date the product is delivered—not when you place your pre-order.
Your order number or other proof of purchase, the product serial number if available, and a clear description of the problem. Photos or a short video can help us diagnose it faster.
There is no collection charge for an eligible warranty fault. Please wait for Flowie to provide transport and packing instructions before moving or sending the appliance.
We will assess the fault and arrange an appropriate repair or replacement for an eligible claim. If neither is appropriate, we will explain the next remedy available, including your statutory rights.
The commercial warranty covers eligible product defects, not accidental damage, misuse or cosmetic wear. Still contact us—we will explain any practical or paid support that may be available.
Do not open the casing or sealed refrigerant system. Unauthorised dismantling can be dangerous and damage caused by it is not covered. Contact us first for safe guidance.
No. The Flowie warranty is additional to your statutory consumer rights and does not restrict them.
Manufacturing defects affecting accessories supplied with Flowie are included. Ordinary wear, loss and accidental damage are not covered.
§
Your statutory rights
This warranty adds protection. It does not take any away.
Goods must be as described, of satisfactory quality and fit for purpose. Nothing in this commercial warranty restricts the rights or remedies available to you under applicable consumer law.
Warranty providerFLOWIE COOLING LTD
Flat 15, 144 East Street
Epsom, Surrey
KT17 1EY
United Kingdom
Scope24 months from delivery
For Flowie products supplied by us for normal domestic use in the United Kingdom. Proof of purchase may be requested.